Thank you to Cathy
Harvey, Administrative Assistant to Shepherds College, for writing today’s
blog.
What would I, a
Chicago gal from birth, and a transport to South Carolina, Iowa, and then back
to Illinois, know about the Queen’s housekeeper? That would be Queen Elizabeth, the only queen
I have known to be on the throne of England.
And what does she have to do with my work at Shepherds College? Well, I will tell you, but first, the back
story.
Last summer I
wrote about how God led me to Shepherds College via a lay-off and the kind
encouragement of a respected co-worker (The Office: As He Leads, July 18, 2012). I did not have any academic training
in special education. I had not
volunteered in any particular special ed ministries. It had not really dawned on me until almost
the end of my interview here that I had, however, grown up with two very close
relatives who had disabilities. I was certainly
aware of their conditions, but did not think about their handicaps as someone
else may have viewed them because I had grown up with them, and their lives
were part of the normal rhythms of our household and holidays.
I really
wondered what I was getting myself into when I ventured here for an
interview. Of course, I wanted a job—our house payment depended on me. I was laid off in a time when my husband had
been out of work for 14 months, so I felt a little anxious about how we would
make ends meet while hoping and trusting that God would take care of us like He
had so many times in the past. However, I decided it needed to be a win-win
situation. I was not going to
desperately try to sell myself and say what I thought they wanted to hear in
order to be hired, but chose blunt reality instead. I was interviewing them as much as they were
interviewing me, and I was not sure I was equipped to work here.
I was frank
about my strengths and weaknesses. I
remember encouraging them to get “the good, the bad, and the ugly” from my
references. We might as well have the
truth out in the open and up front because we would have to work together and coordinate
our personalities if I was hired, right?
Better to know if we would have a good working dynamic before putting HR
through all the paces it takes to start a new employee. Not being desperate
helped me relax, which helped me think more clearly, which in turn helped me
answer the interview questions more thoughtfully than if I had been in a
nervous sweat over the whole process.
The interview
felt long. I wondered why they were
taking so much time with me. I think it
was about two hours by the time we finished and they gave me a tour. After departing, I left it all in God’s
hands.
Quicker than I
would have imagined, Shepherds called and offered me the position, and I
started the following week. I jumped right in helping to prepare for Opening
Weekend just two weeks away. I wondered
what I had gotten myself in to when the Dean told me to check on students in
the apartments the first day of school to make sure they were up and not
fighting. Thankfully no one was
fighting!
Was this really
where I was supposed to be? Why did God
open this door? I was certainly grateful
that the Lord provided a job so quickly, but. . . what was I doing here? How could I possibly help these
students? I did not know anything about
the multitude of disabilities represented, how their minds processed
information, or how to connect with them.
And now, four years later, I am still here. What motivated me to stay? Would you believe it was Queen Elizabeth’s Housekeeping
Director?
Here is what
happened. Two or three weeks into the
school year, I was watching a recorded episode of Oprah in which she explored
how other people and cultures lived, a topic that always fascinated her. One of the homes she explored was Windsor
Castle. The segment followed a reporter,
approved by the Queen Mother, who was allowed to film the workings inside her
home. He documented for the viewers what
it was like to be a guest of the Queen.
I was completely fascinated with the housekeeping staff, and the Director
of the staff in particular, who reminded me a bit of “Nanny McPhee,” if you have
seen that delightful film, with her crooked front teeth and distinctive facial features.
It took four housekeeping staff members, that I
could see within the camera view and under the watchful eye of the Director, to
help settle a visitor's belongings in the guest room. Absolute care was taken to unpack suitcases
by three people! One was unpacking and
dictating the contents to another who had a clipboard and was taking note of
every item. A third person was taking
each article and either hanging it up or placing it carefully in the suite
while a fourth person otherwise readied the room. Clothes were hung on silky padded
hangers. The bed was turned down in
perfect and pristine order. Teddy bears
were nestled lovingly between the bed pillows from children’s suitcases.
Preparing for a
guest’s departure was equally impressive.
Clothing was washed and pressed and, ever-so-carefully, packed between layers
of tissue to ensure a clean and neat suitcase.
It was jaw-dropping to me to see the care and detail! From off-camera the reporter asked the
Director of Housekeeping why they didn’t let the guests pack their own
suitcases. Two staff members in the
background gasped at the very thought, in a very polite British way, of
course. But I’ll never forget what the
Director said (only because I grabbed a pen and wrote her profound words down! I rewound the tape numerous times to capture
her words exactly.)
She looked
straight into the camera, and with her British accent and clear diction spoke quietly
and with calm conviction,
“Everything is done to make
them feel as comfortable as possible…so when they leave the Queen’s home they
say, ‘What a wonderful, wonderful place, and how well we were looked after.’”
In that moment, sitting
in my basement apartment, the Holy Spirit spoke to my heart, and assured me, “Cathy, that is all I am asking of you at
Shepherds. Take care of the students
while they are there, so when graduation comes and it’s time for them to leave,
they can say to their parents, “What a wonderful, wonderful place, and how well
we were looked after.”
I almost cried.
I can do that. I can care. I can be a
part of making Shepherds College a “wonderful, wonderful place”.
So, I was inspired to stay, even though I had no (academic)
background in a special needs population.
In the day-to-day routines, I do what I can: help the students get their lockers open, replace
a broken lanyard, call maintenance because something spilled on the carpet,
pass meds, hold lost and found items, help tutor a student struggling with
math concepts, exercise with them, make copies for class, make sure they have a
travel escort for Christmas break, pass along stickers for the scrapbook club,
plan their graduations and make it as grand as possible, and so many little and
big tasks to look after them… and offer a wonderful, wonderful stay.
I Peter 4:10, “Each one should use whatever gift he has received
to serve others…”
Shepherds College - Guiding Your Transition to Appropriate Independence. Please visit us at
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